Privacy Policy arai33

1. Information Collected by arai33

arai33 collects personal information required for identity verification, financial transaction processing and the secure and responsible delivery of platform services. The types of information we may collect include:

Account Registration Information

When you register an account at arai33, we require information such as your full name as shown on your identification card, identification card number (MyKad) or passport, email address, mobile phone number, date of birth and account password. This information is required to confirm that your account is valid and that you fall within the eligible user group, namely 21 years of age and above.

Financial and Transaction Information

To process deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrencies such as USDT, BTC and ETH, we retain transaction records including reference numbers, amounts, dates and payment methods. Bank card details or e-wallet credentials are not stored directly by us — they are managed by licensed third-party payment processors.

Technical and Usage Information

We automatically collect technical data such as IP address, web browser type, operating system, access time and game activity records. This information is used to detect any suspicious activity and ensure the security of the arai33 platform.

2. Purpose of Data Collection and Use

Personal information collected by arai33 is used specifically for the following purposes:

• To verify member identity during the account registration and withdrawal process in order to meet anti-money laundering compliance requirements.
• To process deposits and withdrawals accurately and securely, including withdrawals within 10–45 minutes depending on the payment method selected.
• To deliver bonuses and promotions such as a 120% welcome bonus of up to RM1,000 to eligible members.
• To provide 24/7 customer support via live chat and email in Bahasa Melayu and English.
• To detect and prevent fraud, duplicate account use or any activity that violates the platform's Terms and Conditions.
• To send members technical notices, security updates and important account information.
• To analyse platform usage patterns for the purpose of overall service improvement.

arai33 will not use your personal information for any purpose outside the scope stated above without first obtaining your consent.

3. How Data Is Stored and Retention Period

All personal data of arai33 members is stored on servers protected by industry-standard encryption. We use server infrastructure that meets international security standards, including physical access controls, continuous monitoring and regular backups.

Active account data is retained for the duration that your membership remains active on the arai33 platform. When an account is closed or suspended, financial transaction records will be retained for the period required by international regulatory obligations related to anti-money laundering prevention and audit requirements.

Technical records and access logs are retained for a shorter period for security monitoring and technical dispute resolution purposes. After the retention period ends, data is securely disposed of using methods that ensure it cannot be recovered.

4. Disclosure to Third Parties

arai33 does not sell or rent member personal information to any third party. However, there are limited circumstances where we need to share information with certain parties:

Payment Processors

Required transaction information is shared with legitimate payment service providers such as Touch 'n Go, DuitNow, FPX and Boost processors to enable deposits and withdrawals to be processed correctly. All these payment processors are subject to strict confidentiality agreements.

Legal Requirements

We may be required to disclose information to the relevant authorities where there is a valid court order, legal investigation or regulatory compliance requirement applicable to the operations of the arai33 platform.

Technical Business Partners

Technology providers that assist in operating the platform infrastructure, data processing and security systems may access data within a very limited scope and are subject to legally binding data protection agreements.

5. Cookies and Tracking Technologies

arai33 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored in your web browser when you visit the arai33 website.

Types of Cookies Used

Session cookies are used to maintain your login status during an active gaming session. Preference cookies store the language and display settings you have selected. Analytical cookies help us understand general usage patterns without identifying individuals specifically.

You can control or delete cookies through your web browser settings at any time. However, disabling session cookies may affect certain functions of the arai33 platform, including the continuous login process.

6. User Rights Over Personal Data

As an arai33 member, you have the following rights regarding the personal information we hold about you:

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right of Rectification: If there are errors in the information we hold, you may request that we correct them promptly.
• Right of Erasure: You may request deletion of your personal information, subject to regulatory obligations that prevent certain deletions.
• Right to Restriction of Processing: In certain circumstances, you may request that we limit the way we process your data.
• Right to Withdraw Consent: You may withdraw consent given for specific uses of your data, including marketing communications.

To exercise any of the above rights, please contact the arai33 support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable timeframe.

7. Information Security

arai33 implements comprehensive technical and organisational measures to protect member personal information from unauthorised access, loss, misuse or unintended disclosure.

Security measures we practise include data encryption during transmission using the latest TLS protocols, data encryption during storage, role-based access controls for internal staff, continuous platform activity monitoring, regular penetration testing by independent security experts and established incident response procedures.

While we make every effort to ensure data security, we wish to note that no security system can be guaranteed 100% secure. Should any data security breach occur that affects your personal information, we will notify you in accordance with applicable obligations.

8. Policy for Minors and Underage Users

The arai33 platform is intended solely for individuals aged 21 years and above. We do not knowingly collect or store personal information from any individual under the age of 21. This forms part of arai33's commitment to responsible gambling practices.

During the registration process, we require age verification through a valid identification document. Should we find that an account has been registered by an individual who does not meet the minimum age requirement, that account will be suspended immediately and all related information will be disposed of in line with the established privacy procedures.

9. Changes to This Privacy Policy

arai33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or platform operations. Any material changes will be communicated to members via a notice displayed prominently on the arai33 platform.

The effective date shown at the top of this document indicates the current version in force. Continued use of the arai33 platform after changes are published will be considered acceptance of the updated terms.

We encourage all members to review this Privacy Policy periodically to stay informed about how we handle your personal information. This document can also be accessed at any time via the link in the footer of the arai33 website.

10. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the arai33 support team is ready to assist through the following channels:

• Live Chat directly on the arai33 platform — available 24 hours a day, 7 days a week
• E-mail: [email protected]
• Support services are available in Malay and English

We aim to respond to all privacy-related enquiries within a reasonable time. For data deletion or data access requests, please state your request type clearly so we can process your application more quickly and accurately.